Appalachian Outdoors is committed to providing you with the right gear and clothing for your adventures and lifestyle. We want you to be more than just satisfied with your purchase; therefore, any returns, exchanges, refunds and warranty issues will be handled efficiently. If you buy something from us and find that it does not fully suit your needs, we are happy to return or exchange your purchase for another item, size, or color. All returned items must be in their original condition with tags and packaging. Sale items must be returned within two weeks and all full-priced items must be returned within thirty days. Carefully package your return item(s) so that they will not be damaged in transit. Include all of the original packaging and your completed return form from the back of your invoice.
* Please ensure the item(s) are cleaned according to the manufacturer's instructions, stain- and odor- free, without rips, tears, breaks, and are undamaged.
* We regret that we cannot refund shipping charges on returned merchandise.
Send packages insured to:
131 S Allen Street
State College, PA 16801
* Climbing/load-bearing equipment, with the exception of chalk bags and climbing shoes, are not returnable due to liability reasons ( read why ). Canadian customers wishing to return products are responsible for any costs associated with getting the product(s) back into the United States.
If you have any questions or concerns, please contact us at 1-888-610-1099 or email us at: [email protected]
Climbing Equipment Policy
At Appalachian Outdoors we are committed to providing you with the highest quality climbing equipment. Therefore, we do not sell any used, second-hand climbing or load-bearing equipment including, but not limited to ropes, lead protection, carabiners, harnesses, crash-pads, helmets, belay devices, ice axes, or crampons. We are not able to send these items back to the manufacturer unless there is a warranty issue. Consequently, we cannot accept returns or exchanges on climbing equipment regardless of its condition or purchase date. This policy is in place for your safety so that you will only receive new equipment, unexposed to the stresses of use or the environment.